An IT services CRM (Customer Relationship Management) is a software tool used by IT service providers to manage their customer interactions and relationships. The purpose of an IT services CRM is to help IT service providers to streamline their sales and marketing processes, improve customer satisfaction, and increase customer retention.
Manage customer interactions
An IT services CRM allows service providers to keep track of customer interactions, including emails, phone calls, and meetings, and store them in one centralized location. This helps service providers to provide better customer service and support.
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